Top 10 HTO Added Values
We appreciate our loyal customers, that’s why we try our best to go the extra mile! When you shop with HTO, you don’t just get great gear, you get a lot of added benefits.
1. Low Price Guarantee and Price Matching
We will not be undersold and we guarantee it! Found a product for less? We’ll match it! View our Online Price Match Policy.
2. 100% Satisfaction Guarantee
Simple. If you buy it from HTO then we guarantee it! We only sell quality, and since 1971, we have stood behind all these products. If it doesn’t meet your high standards, please tell us! If you purchase a product from HTO with defects in workmanship or materials that sit outside of every day, ordinary wear and tear or damage caused by improper use or accidents, we’ll do everything within our power to make things right. Click here to view our full return policy.
3. Preferred Customer Program
No Wait Rebates; Get Free Gear! The more you spend, the more you earn: get $5 back for every $100 you spend! Plus, discounted labor rates. Click here to join today!
4. Expert Outfitting
Fit is everything when it comes to your gear. Find the perfect shoe/boot with the help of our certified fitters, get the right boat and paddle, choose the right backpack and know how to pack it properly. Expert fitting is our standard – no questions asked!
5. Expert Advice & Techniques
Whether you’re going camping, running a marathon, preparing for an emergency or curious about maintaining your gear… HTO’s knowledgeable and experienced staff will help you, because they’ve been through it themselves!
6. Fit For Life by HTO
A series of FREE participatory and educational experiences that focus on being active, strengthening your body, energizing your spirit, maximizing your potential, and pushing your limits. Experiences take place every 2nd and 3rd Saturday of each month and include: CrossFit Strength Training, Yoga Sessions, SUP Tours, 5k Fun Runs; Mountain Biking, Road Riding and more! Click here to view upcoming sessions, and sign up.
7. The HTO Paddling Experience
A 6 part action-plan to deliver happiness, safety, fun, and education: Boat Demo Program – try before you buy; FREE ‘on-water’ instruction and coaching; Gear and Apparel Recommendations; Accessory Discounts; FREE 3 hour Potomac River Tour (guaranteed to benefit all skill levels!); Watercraft Transport Solutions. The HTO Paddling Experience is FREE with any new SUP, Kayak, or Canoe purchases from HTO.
8. Yakima Installation
HTO is a Certified Yakima Installation Retailer. Avoid the hassle…let us install it for you! And, Preferred Customers get discounted installations. Find a store and set up your personalized appointment today!
9. Expert Bike Labor & Bike Fitting
We repair road, mountain, recumbent, and tandem bikes. And guaranteed perfect, expert, bike fittings! As a Preferred Customer, you get FREE lifetime tune-ups with all bike purchases, and discounted labor rates.
10. Sleeping Bag Guarantee
If for any reason within 60 days of purchase, the sleeping bag does not perform in a manner to match your profile, return the sleeping bag for a full credit towards the purchase of another of our top brand sleeping bags.